These Terms apply to your access and use of:
You must be at least eighteen (18) years of age, or have the consent of a legal guardian, to access or use the Platform. Certain services-such as prescription medication purchases, or digital health consultations-may require additional verification or be subject to further restrictions imposed by applicable laws.
Your privacy is extremely important to us. In accordance with the PDPA Amendment 2024, all personal data collected through the Platform is processed in compliance with applicable legal requirements. For full details about how your personal data is collected, used, stored, and protected, please review our Privacy Policy. By using the Platform, you consent to the practices described in our Privacy Policy, including the processing of sensitive and biometric data, and the exercise of your data subject rights such as access, data portability, and the right to be forgotten.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You further agree that you shall not:
Our licensed pharmacists and health professionals provide pharmacy and digital health services in compliance with applicable Malaysian laws and professional guidelines. Prescription medication orders may require validation, and we reserve the right to cancel or reject orders that do not meet legal or professional requirements. Digital health services, including online consultations or symptom assessments, are intended solely for informational purposes and do not replace professional medical diagnosis or treatment.
All product descriptions, images, pricing, and availability information are for informational purposes only and may change without notice. We do not warrant the accuracy, completeness, or currency of such information. We may cancel or refuse orders in the event of inaccuracies, stock limitations, or suspected misuse.
We accept multiple forms of payment-including credit/debit cards, e-wallets, and online banking (FPX)- with transactions processed in Malaysian Ringgit (MYR). By providing your payment information, you represent that you are authorized to use the designated payment method and approve us to charge the full amount of your purchase. We are not liable for any delays or failures in transaction processing due to payment system issues.
Promotional offers, discount codes, and reward programs are governed by specific terms and conditions. We reserve the right to modify or cancel any promotion without prior notice, limit quantities or eligibility, and disqualify users found engaging in fraudulent activity. Promotional offers are non-transferable and have no cash value unless explicitly stated otherwise.
Participation in our membership or loyalty programs is subject to eligibility criteria and the specific terms of each program. Rewards and membership points may expire or be forfeited at our discretion. We reserve the right to amend, suspend, or terminate any such program without liability.
We actively monitor Platform transactions and user activities for abusive or fraudulent practices. In cases of suspected misuse, we reserve the right to cancel transactions, suspend or terminate user accounts, and report the matter to relevant authorities.
All content, design elements, graphics, logos, trademarks, service marks, text, software, and other materials on the Platform are owned or licensed by BIG CARING GROUP and are protected by copyright and other intellectual property laws. Reproduction or distribution of any content without our prior written consent is prohibited.
We undertake to:
We disclaim all warranties-express or implied-including fitness for a particular purpose, merchantability, and non-infringement. You agree to indemnify BIG CARING GROUP from any claims arising from your use of the Platform, breach of these Terms, or any violation of applicable laws.
To the fullest extent permissible by law, BIG CARING GROUP shall not be liable for any indirect, incidental, or consequential damages related to:
We are not responsible for any delays or failures in performance caused by events beyond our reasonable control, including natural disasters, internet outages, government restrictions, labor strikes, or pandemics.
For inquiries, support, or complaints, please contact us at:
These Terms are governed by the laws of Malaysia, and any dispute shall be resolved exclusively in the Malaysian courts. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms constitute the entire agreement regarding the use of the Platform. BIG CARING GROUP reserves the right to revise this document at any time, with changes effective upon posting.